Zaxby's: I had a complaint about my order so I contacted...
A Zaxby's customer review by GetHuman user ~Emily from November 17th, 2017
Background on ~Emily's case
GetHuman: ~Emily - can you tell our other Zaxby's customers when your case took place?
~Emily: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Zaxby's, and if so, how?
GetHuman: And which of these common Zaxby's customer issues best describes the reason you wanted to talk to them?
(Shows ~Emily a list of common Zaxby's problems)
~Emily: "Cancel a reservation" was why I was trying to call.
~Emily's review of Zaxby's customer service
GetHuman: So how would you sum up your experience for GetHuman's Zaxby's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Emily: I had a complaint about my order so I contacted customer service to make them aware. The lady on the phone was very pleasant and apologetic. Even with a less than par dining experience, zaxbys made up for it with their customer service department.
GetHuman: Let's quantify your experience contacting Zaxby's. On a scale of 1 to 5, how easy is it go get help on a Zaxby's problem?
~Emily: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Emily: I'd give them a three out of five on communication.
GetHuman: And what about Zaxby's's ability to quickly and effectively address your problem?
~Emily: For that I would say two out of five.
GetHuman: And finally- any advice for other Zaxby's customers?
~Emily: Call them early in the day or late. Don't forget any personal or account information you might need for Zaxby's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Emily taken from his Zaxby's customer service problem that occurred on November 15th, 2017.