Zaxby's: food was very cold and when asked for refund i...

A Zaxby's customer review by GetHuman user ~UNKNOWN from November 20th, 2017

Background on ~UNKNOWN's case

GetHuman: ~UNKNOWN - can you tell our other Zaxby's customers when your case took place?
~UNKNOWN: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Zaxby's, and if so, how?
~UNKNOWN: I used the 866-892-9297 number I found for on the GetHuman Zaxby's customer phone number page I was on: Zaxby's Customer Service Phone Number
GetHuman: And which of these common Zaxby's customer issues best describes the reason you wanted to talk to them?
(Shows ~UNKNOWN a list of common Zaxby's problems)
~UNKNOWN: "Overcharge/Strange charge" was why I was trying to call.

~UNKNOWN's review of Zaxby's customer service

GetHuman: So how would you sum up your experience for GetHuman's Zaxby's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UNKNOWN: food was very cold and when asked for refund i received huge amount of attitude. one employee also rolled their eyes. GREENSBORO, GEORGIA LOCATION
GetHuman: Let's quantify your experience contacting Zaxby's. On a scale of 1 to 5, how easy is it go get help on a Zaxby's problem?
~UNKNOWN: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UNKNOWN: I'd give them a five out of five on communication.
GetHuman: And what about Zaxby's's ability to quickly and effectively address your problem?
~UNKNOWN: For that I would say five out of five.
GetHuman: And finally- any advice for other Zaxby's customers?
~UNKNOWN: Call them early in the day or late. Don't forget any personal or account information you might need for Zaxby's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UNKNOWN taken from his Zaxby's customer service problem that occurred on November 19th, 2017.


2.67 of 5 stars | 22 reviews

~UNKNOWN's Zaxby's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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