Zaxby's: The lady I spoke to on the phone was very respo...

A Zaxby's customer review by GetHuman user ~Akila from November 28th, 2017

Background on ~Akila's case

GetHuman: ~Akila - can you tell our other Zaxby's customers when your case took place?
~Akila: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Zaxby's, and if so, how?
~Akila: I used the 866-892-9297 number I found for on the GetHuman Zaxby's customer phone number page I was on: Zaxby's Customer Service Phone Number
GetHuman: And which of these common Zaxby's customer issues best describes the reason you wanted to talk to them?
(Shows ~Akila a list of common Zaxby's problems)
~Akila: "Delivery problem" was why I was trying to call.

~Akila's review of Zaxby's customer service

GetHuman: So how would you sum up your experience for GetHuman's Zaxby's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Akila: The lady I spoke to on the phone was very responsive and Sympathetic to my terrible experience at Zaxby's. I was assured that I would receive a callback from upper management
GetHuman: Let's quantify your experience contacting Zaxby's. On a scale of 1 to 5, how easy is it go get help on a Zaxby's problem?
~Akila: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Akila: I'd give them a one out of five on communication.
GetHuman: And what about Zaxby's's ability to quickly and effectively address your problem?
~Akila: For that I would say five out of five.
GetHuman: And finally- any advice for other Zaxby's customers?
~Akila: Call them early in the day or late. Don't forget any personal or account information you might need for Zaxby's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Akila taken from his Zaxby's customer service problem that occurred on November 18th, 2017.


2.67 of 5 stars | 22 reviews

~Akila's Zaxby's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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