ADT: Called at ** am on ********Explained to the *st...
A ADT customer review by GetHuman user ~Ernesto from November 27th, 2017
Background on ~Ernesto's case
GetHuman: ~Ernesto - can you tell our other ADT customers when your case took place?
~Ernesto: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to ADT, and if so, how?
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows ~Ernesto a list of common ADT problems)
~Ernesto: "Update account information" was why I was trying to call.
~Ernesto's review of ADT customer service
GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ernesto: Called at ** am on ********Explained to the *st Adt rep of the false alarm. Transferred to another rep and asked to explain the problem . Was transferred to another rep and was asked to explain the problem. Then again transferred to another agent and was told that another rep would fix the problem . Then that rep said , it was another department who could fix the problem. That other department connected me again to another rep, she also said the same thing and said another department handled this technical problem. The other rep who picked up asked how can she help me, then advised it was a pulse issue and gave me the number to call. The person on the pulse office told me to call the defender office and gave me the number to call. The lady that answered said it was a technical issue and referred me to the technical department. The person in the technical department said they will send someone in * days but to hold the line and someone will confirm the schedule, after ** mins the per
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
~Ernesto: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ernesto: I'd give them a four out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
~Ernesto: For that I would say three out of five.
GetHuman: And finally- any advice for other ADT customers?
~Ernesto: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ernesto taken from his ADT customer service problem that occurred on November 18th, 2017.