ANA: Later was able to get through after ** more min...
A ANA customer review by GetHuman user GetHuman-72704 from November 18th, 2017
Background on GetHuman-72704's case
GetHuman: GetHuman-72704 - can you tell our other ANA customers when your case took place?
GetHuman-72704: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to ANA, and if so, how?
GetHuman: And which of these common ANA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-72704 a list of common ANA problems)
GetHuman-72704: "Complaint" was why I was trying to call.
GetHuman-72704's review of ANA customer service
GetHuman: So how would you sum up your experience for GetHuman's ANA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-72704: Later was able to get through after ** more minutes. Found out a bunch of their customers that used AMEX, were double billed. No wonder their phone lines were clogged.
GetHuman: Let's quantify your experience contacting ANA. On a scale of 1 to 5, how easy is it go get help on a ANA problem?
GetHuman-72704: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-72704: I'd give them a five out of five on communication.
GetHuman: And what about ANA's ability to quickly and effectively address your problem?
GetHuman-72704: For that I would say four out of five.
GetHuman: And finally- any advice for other ANA customers?
GetHuman-72704: Call them early in the day or late. Don't forget any personal or account information you might need for ANA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-72704 taken from his ANA customer service problem that occurred on November 17th, 2017.