ANA: ok, but felt sort of cheated by united because...
A ANA customer review by GetHuman user GetHuman-412191 from November 28th, 2017
Background on GetHuman-412191's case
GetHuman: GetHuman-412191 - can you tell our other ANA customers when your case took place?
GetHuman-412191: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to ANA, and if so, how?
GetHuman: And which of these common ANA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-412191 a list of common ANA problems)
GetHuman-412191: "Baggage problem" was why I was trying to call.
GetHuman-412191's review of ANA customer service
GetHuman: So how would you sum up your experience for GetHuman's ANA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-412191: ok, but felt sort of cheated by united because i paid for upgrade with miles and money but could not get ana portion upgrade and ana does not take united miles for upgrade. might be better deal to fly from sf to bangkok with one airline only
GetHuman: Let's quantify your experience contacting ANA. On a scale of 1 to 5, how easy is it go get help on a ANA problem?
GetHuman-412191: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-412191: I'd give them a two out of five on communication.
GetHuman: And what about ANA's ability to quickly and effectively address your problem?
GetHuman-412191: For that I would say three out of five.
GetHuman: And finally- any advice for other ANA customers?
GetHuman-412191: Call them early in the day or late. Don't forget any personal or account information you might need for ANA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-412191 taken from his ANA customer service problem that occurred on November 23rd, 2017.