ANZ Bank: Fantastic. I was on hold less than a minute and...

A ANZ Bank customer review by GetHuman user ~Ms Fonnii from November 18th, 2017

Background on ~Ms Fonnii's case

GetHuman: ~Ms Fonnii - can you tell our other ANZ Bank customers when your case took place?
~Ms Fonnii: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to ANZ Bank, and if so, how?
~Ms Fonnii: I used the 13 13 14 number I found for on the GetHuman ANZ Bank customer phone number page I was on: ANZ Bank Customer Service Phone Number
GetHuman: And which of these common ANZ Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Ms Fonnii a list of common ANZ Bank problems)
~Ms Fonnii: "Setup an account" was why I was trying to call.

~Ms Fonnii's review of ANZ Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's ANZ Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ms Fonnii: Fantastic. I was on hold less than a minute and my enquiry was dealt with quickly and efficiently.. and at *pm! Will use this number from now on.
GetHuman: Let's quantify your experience contacting ANZ Bank. On a scale of 1 to 5, how easy is it go get help on a ANZ Bank problem?
~Ms Fonnii: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ms Fonnii: I'd give them a three out of five on communication.
GetHuman: And what about ANZ Bank's ability to quickly and effectively address your problem?
~Ms Fonnii: For that I would say four out of five.
GetHuman: And finally- any advice for other ANZ Bank customers?
~Ms Fonnii: Call them early in the day or late. Don't forget any personal or account information you might need for ANZ Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ms Fonnii taken from his ANZ Bank customer service problem that occurred on November 12th, 2017.

ANZ Bank

4.00 of 5 stars | 6 reviews

~Ms Fonnii's ANZ Bank Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ANZ Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ANZ Bank in any way.

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