ANZ Bank: I called in because I couldn't logon the intern...
A ANZ Bank customer review by GetHuman user ~dredker from November 3rd, 2017
Background on ~dredker's case
GetHuman: ~dredker - can you tell our other ANZ Bank customers when your case took place?
~dredker: Yes I can. It was afternoon, on October 29th.
GetHuman: Did you reach out to ANZ Bank, and if so, how?
GetHuman: And which of these common ANZ Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~dredker a list of common ANZ Bank problems)
~dredker: "Complaint" was why I was trying to call.
~dredker's review of ANZ Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's ANZ Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dredker: I called in because I couldn't logon the internet banking, got a new login no and when i logged in it was someone elses details, i had access to someone elses acc. bad internet security. called them to inform and all they said was okay here is a new login no. i am leaving anz, was with them for * yrs.
GetHuman: Let's quantify your experience contacting ANZ Bank. On a scale of 1 to 5, how easy is it go get help on a ANZ Bank problem?
~dredker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dredker: I'd give them a two out of five on communication.
GetHuman: And what about ANZ Bank's ability to quickly and effectively address your problem?
~dredker: For that I would say five out of five.
GetHuman: And finally- any advice for other ANZ Bank customers?
~dredker: Call them early in the day or late. Don't forget any personal or account information you might need for ANZ Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dredker taken from his ANZ Bank customer service problem that occurred on October 29th, 2017.