AT&T U-Verse: Not able to find my account when calling about...
A AT&T U-Verse customer review by GetHuman user ~alm from November 23rd, 2017
Background on ~alm's case
GetHuman: ~alm - can you tell our other AT&T U-Verse customers when your case took place?
~alm: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~alm a list of common AT&T U-Verse problems)
~alm: "Device Support" was why I was trying to call.
~alm's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alm: Not able to find my account when calling about an outage. I ask to speak with a manager and am not allowed. Service is still down on internet and TV.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~alm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alm: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~alm: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~alm: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alm taken from his AT&T U-Verse customer service problem that occurred on November 21st, 2017.