AT&T Wireless Insurance: everything was terrible
A AT&T Wireless Insurance customer review by GetHuman user GetHuman-196139 from November 17th, 2017
Background on GetHuman-196139's case
GetHuman: GetHuman-196139 - can you tell our other AT&T Wireless Insurance customers when your case took place?
GetHuman-196139: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to AT&T Wireless Insurance, and if so, how?
GetHuman: And which of these common AT&T Wireless Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-196139 a list of common AT&T Wireless Insurance problems)
GetHuman-196139: "Update account information" was why I was trying to call.
GetHuman-196139's review of AT&T Wireless Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-196139: everything was terrible
GetHuman: Let's quantify your experience contacting AT&T Wireless Insurance. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Insurance problem?
GetHuman-196139: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-196139: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless Insurance's ability to quickly and effectively address your problem?
GetHuman-196139: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Wireless Insurance customers?
GetHuman-196139: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-196139 taken from his AT&T Wireless Insurance customer service problem that occurred on November 8th, 2017.