AT&T: After being on the phone with U-verse support f...

A AT&T customer review by GetHuman user GetHuman-81463 from November 25th, 2017

Background on GetHuman-81463's case

GetHuman: GetHuman-81463 - can you tell our other AT&T customers when your case took place?
GetHuman-81463: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-81463: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-81463 a list of common AT&T problems)
GetHuman-81463: "Billing" was why I was trying to call.

GetHuman-81463's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-81463: After being on the phone with U-verse support for *.* hrs with no resolution I contacted the Presidents office for ATT. I spoke with Teresa who was very polite and helpful. The agents I spoke with previous to Teresa, Edsell agent ID ES***C and Sam-YS***D were very rude and made me out as some criminal. I am by myself and have been billed for adult content on my bill which does not belong to me, they refused to listen or even consider that perhaps those charges were not mine. I don't know how or why those charges are on my bill when I have been with ATT for years and they can look at my history where I have never accessed video on demand and nor will I. I am hopeful that after speaking with the Presidents office that we can get this resolved.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-81463: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-81463: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-81463: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-81463: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-81463 taken from his AT&T customer service problem that occurred on November 19th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

GetHuman-81463's AT&T Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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