AT&T: I will post on every site that I can find about...
A AT&T customer review by GetHuman user GetHuman-431531 from November 26th, 2017
Background on GetHuman-431531's case
GetHuman: GetHuman-431531 - can you tell our other AT&T customers when your case took place?
GetHuman-431531: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-431531 a list of common AT&T problems)
GetHuman-431531: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-431531's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-431531: I will post on every site that I can find about att and their lack of support and extreamly poor customer relations, I have tried going on * months now to get a phone that works right, att tells me to set up the phone the way they want it, excuss me !!!! You pay my my bill
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-431531: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-431531: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-431531: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-431531: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-431531 taken from his AT&T customer service problem that occurred on November 23rd, 2017.