AT&T: They don't Liston.was told by supervisor that h...
A AT&T customer review by GetHuman user ~customerthatwantsbettercustome from November 16th, 2017
Background on ~customerthatwantsbettercustome's case
GetHuman: ~customerthatwantsbettercustome - can you tell our other AT&T customers when your case took place?
~customerthatwantsbettercustome: Yes I can. It was evening, on November 7th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~customerthatwantsbettercustome a list of common AT&T problems)
~customerthatwantsbettercustome: "Overcharge/Strange charge" was why I was trying to call.
~customerthatwantsbettercustome's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~customerthatwantsbettercustome: They don't Liston.was told by supervisor that have to answer my question.one employee acted as the supervisor I had one supervisor to give me the home office number, I ask her to call the number and see if it work put on hold and came back to tell it was a working number so we hung up called the number it was Not a WORKING NUMBER. Why would a supervisor lie to the customer the customer service and everyone at art think it is all about them.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~customerthatwantsbettercustome: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~customerthatwantsbettercustome: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~customerthatwantsbettercustome: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~customerthatwantsbettercustome: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~customerthatwantsbettercustome taken from his AT&T customer service problem that occurred on November 7th, 2017.