Advance Auto Parts: I say this company is on the verge of going out...
A Advance Auto Parts customer review by GetHuman user ~madboutmycar from November 1st, 2017
Background on ~madboutmycar's case
GetHuman: ~madboutmycar - can you tell our other Advance Auto Parts customers when your case took place?
~madboutmycar: Yes I can. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~madboutmycar a list of common Advance Auto Parts problems)
~madboutmycar: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~madboutmycar's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madboutmycar: I say this company is on the verge of going out of business. Nickel and diming customers with poor service and poor parts and knowing of this yet not making it up to the customers. I will never shop at advance again and i will let it be known at my church work and in my communities not to waste ones time and money with this company.
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~madboutmycar: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madboutmycar: I'd give them a one out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~madboutmycar: For that I would say two out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~madboutmycar: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madboutmycar taken from his Advance Auto Parts customer service problem that occurred on October 26th, 2017.