Alagasco: Being behind on our bill we were contacted by A...
A Alagasco customer review by GetHuman user ~Almost all electric from November 12th, 2017
Background on ~Almost all electric's case
GetHuman: ~Almost all electric - can you tell our other Alagasco customers when your case took place?
~Almost all electric: Yeah. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Alagasco, and if so, how?
GetHuman: And which of these common Alagasco customer issues best describes the reason you wanted to talk to them?
(Shows ~Almost all electric a list of common Alagasco problems)
~Almost all electric: "Complaint" was why I was trying to call.
~Almost all electric's review of Alagasco customer service
GetHuman: So how would you sum up your experience for GetHuman's Alagasco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Almost all electric: Being behind on our bill we were contacted by Alagasco. We paid the amount we were told by the date but were still disconnected because the neglected to tell us we had to pay the current amount as well. Even though it was their fault, we still have to pay a reconnect fee and wait nearly a week to be reconnected.
GetHuman: Let's quantify your experience contacting Alagasco. On a scale of 1 to 5, how easy is it go get help on a Alagasco problem?
~Almost all electric: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Almost all electric: I'd give them a five out of five on communication.
GetHuman: And what about Alagasco's ability to quickly and effectively address your problem?
~Almost all electric: For that I would say two out of five.
GetHuman: And finally- any advice for other Alagasco customers?
~Almost all electric: Call them early in the day or late. Don't forget any personal or account information you might need for Alagasco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Almost all electric taken from his Alagasco customer service problem that occurred on November 3rd, 2017.