Allstate Motor Club: Horrific service. I waited for more than three...
A Allstate Motor Club customer review by GetHuman user ~jan poirier from November 3rd, 2017
Background on ~jan poirier's case
GetHuman: ~jan poirier - can you tell our other Allstate Motor Club customers when your case took place?
~jan poirier: Yeah. It was afternoon, on October 28th.
GetHuman: Did you reach out to Allstate Motor Club, and if so, how?
GetHuman: And which of these common Allstate Motor Club customer issues best describes the reason you wanted to talk to them?
(Shows ~jan poirier a list of common Allstate Motor Club problems)
~jan poirier: "None of those really matches why I wanted to call Allstate Motor Club that day." was why I was trying to call.
~jan poirier's review of Allstate Motor Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate Motor Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jan poirier: Horrific service. I waited for more than three hours for a tow truck. The first guy I talked to had me spell the word A-U-D-I three times. After three calls to them and talking to non-english speaking people, I finally asked the guy "what state are you in" His reply "INDIA". I will never be a customer of Allstate again.
GetHuman: Let's quantify your experience contacting Allstate Motor Club. On a scale of 1 to 5, how easy is it go get help on a Allstate Motor Club problem?
~jan poirier: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jan poirier: I'd give them a four out of five on communication.
GetHuman: And what about Allstate Motor Club's ability to quickly and effectively address your problem?
~jan poirier: For that I would say three out of five.
GetHuman: And finally- any advice for other Allstate Motor Club customers?
~jan poirier: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate Motor Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jan poirier taken from his Allstate Motor Club customer service problem that occurred on October 28th, 2017.