Allstate Motor Club: My E *** stalled and i needed a tow , Having al...
A Allstate Motor Club customer review by GetHuman user ~opa from November 11th, 2017
Background on ~opa's case
GetHuman: ~opa - can you tell our other Allstate Motor Club customers when your case took place?
~opa: Yes. It was afternoon, on November 1st.
GetHuman: Did you reach out to Allstate Motor Club, and if so, how?
GetHuman: And which of these common Allstate Motor Club customer issues best describes the reason you wanted to talk to them?
(Shows ~opa a list of common Allstate Motor Club problems)
~opa: "None of those really matches why I wanted to call Allstate Motor Club that day." was why I was trying to call.
~opa's review of Allstate Motor Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate Motor Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~opa: My E *** stalled and i needed a tow , Having allstate i called and after ** minute machine push this push that, I spoke with a human, send tow truck from ** miles away when there was a good company *** mile from me, when the tow arived he told me we do not tow comercial plates, allstate also told me we do not tow comercial plates, *Cost me $ ***.** to tow me *.* miles, after speaking with my agent who is a great guy , did some hoop dumps and i got my money back. I will also cancel my tow with Allstate..
GetHuman: Let's quantify your experience contacting Allstate Motor Club. On a scale of 1 to 5, how easy is it go get help on a Allstate Motor Club problem?
~opa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~opa: I'd give them a one out of five on communication.
GetHuman: And what about Allstate Motor Club's ability to quickly and effectively address your problem?
~opa: For that I would say four out of five.
GetHuman: And finally- any advice for other Allstate Motor Club customers?
~opa: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate Motor Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~opa taken from his Allstate Motor Club customer service problem that occurred on November 1st, 2017.