American Home Shield: Called for a leak in the bathroom (dripping to...
A American Home Shield customer review by GetHuman user ~unhappy from November 3rd, 2017
Background on ~unhappy's case
GetHuman: ~unhappy - can you tell our other American Home Shield customers when your case took place?
~unhappy: Sure. It was afternoon, on October 26th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy a list of common American Home Shield problems)
~unhappy: "Setup service" was why I was trying to call.
~unhappy's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy: Called for a leak in the bathroom (dripping to floor below). Automated response sent a plumber, who was told his diagnostic wasn't covered. He left. Called to ask why, and was told it was covered and could re-send the plumber for add'l service $. WHAT?
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~unhappy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy: I'd give them a three out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~unhappy: For that I would say two out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy taken from his American Home Shield customer service problem that occurred on October 26th, 2017.