American Home Shield: Home warranty company is not fulfilling their o...
A American Home Shield customer review by GetHuman user GetHuman-136001 from November 16th, 2017
Background on GetHuman-136001's case
GetHuman: GetHuman-136001 - can you tell our other American Home Shield customers when your case took place?
GetHuman-136001: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-136001 a list of common American Home Shield problems)
GetHuman-136001: "Setup service" was why I was trying to call.
GetHuman-136001's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-136001: Home warranty company is not fulfilling their obligation to make repairs or replacement of faulty appliances that are covered by their policy On ********* we placed a call to American Home Shield that our air conditioning stopped working. They said Dean family AC will call to set up an appointment which they did on *********. The tech came out on ********* and informed me we need a new compressor and it would take a week to get one. **Now it is almost two weeks American Home Shield told me today that "they have not made up their mind on what to do and nothing has been ordered." Dean family AC said American Home Shield is not authorizing the replacement parts even after they received the report that the compressor needs to be replaced. I live in Arizona and it was *** degrees the past few days and over ** degrees in my home. And it's getting hotter everyday. If they haven't ordered the parts needed to repair my air conditioning which was to take a week to receive I may not have air cond
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
GetHuman-136001: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-136001: I'd give them a three out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
GetHuman-136001: For that I would say two out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
GetHuman-136001: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-136001 taken from his American Home Shield customer service problem that occurred on November 12th, 2017.