i bought a sanyo microwave from asda ** months...

A Asda customer review by GetHuman user ~dines from November 1st, 2017

Background on ~dines's case

GetHuman: ~dines - can you tell our other Asda customers when your case took place?
~dines: Yes I can. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Asda, and if so, how?
~dines: I used the 0800 952 0101 number I found for on the GetHuman Asda customer phone number page I was on: Asda Customer Service Phone Number
GetHuman: And which of these common Asda customer issues best describes the reason you wanted to talk to them?
(Shows ~dines a list of common Asda problems)
~dines: "Cancel order" was why I was trying to call.

~dines's review of Asda customer service

GetHuman: So how would you sum up your experience for GetHuman's Asda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dines: i bought a sanyo microwave from asda ** months ago from the lower price bracket,this has now stopped working and its replacement indicates to me that it was inferior in performance from the start,however,i contacted asda as it was only * months outside its guaranteeand i felt should have lasted a bit longer,only to be told to contact sanyo.I did contact sanyo who then passed me back to asda under the sale of goods act,fit for purpose.I went back to asda and repeated what i had been told.I was then told that as it had lasted ** months(the lenght of guarantee* it was fit for purpose.It was also pinted out that my purchase was from the lower price bracket.therefore does lower price reflect inferior performance?I dont feel expecting a product to perform longer than a year is unreasonable,and does a years guaranteee reflecta lack of confidence in products.this is not a budget buy if it needs replacing so soon,it is actually expensive at a time when people can least afford extra expense.I wi
GetHuman: Let's quantify your experience contacting Asda. On a scale of 1 to 5, how easy is it go get help on a Asda problem?
~dines: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dines: I'd give them a five out of five on communication.
GetHuman: And what about Asda's ability to quickly and effectively address your problem?
~dines: For that I would say five out of five.
GetHuman: And finally- any advice for other Asda customers?
~dines: Call them early in the day or late. Don't forget any personal or account information you might need for Asda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dines taken from his Asda customer service problem that occurred on October 28th, 2017.

Asda

5.00 of 5 stars | 12 reviews

~dines's Asda Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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