Asurion: when you knew I had a valid claim for a lost ph...
A Asurion customer review by GetHuman user ~steve from November 21st, 2017
Background on ~steve's case
GetHuman: ~steve - can you tell our other Asurion customers when your case took place?
~steve: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~steve a list of common Asurion problems)
~steve: "Problem with a claim" was why I was trying to call.
~steve's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~steve: when you knew I had a valid claim for a lost phone I have been disconnected twice when I was told you was putting me on hold to verify something, now I whave a form that is supposable being emailed to me I was told it would be immeidiately after the call and I still hAVE NOT RECIEVED THE FORM
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~steve: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~steve: I'd give them a three out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~steve: For that I would say five out of five.
GetHuman: And finally- any advice for other Asurion customers?
~steve: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~steve taken from his Asurion customer service problem that occurred on November 17th, 2017.