Atlantic City Electric is pitiful. My family li...
A Atlantic City Electric customer review by GetHuman user ~Family w/out Power from November 5th, 2017
Background on ~Family w/out Power's case
GetHuman: ~Family w/out Power - can you tell our other Atlantic City Electric customers when your case took place?
~Family w/out Power: Sure. It was morning, on October 27th.
GetHuman: Did you reach out to Atlantic City Electric, and if so, how?
GetHuman: And which of these common Atlantic City Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~Family w/out Power a list of common Atlantic City Electric problems)
~Family w/out Power: "Complaint" was why I was trying to call.
~Family w/out Power's review of Atlantic City Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Atlantic City Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Family w/out Power: Atlantic City Electric is pitiful. My family lives in Egg Harbor Township in Atlantic County and we are victims of AC Electric's constant power outages! The night before last, we lost our power due to a thunderstorm. We were without electricity from midnight until **am yesterday morning. This afternoon as a ** minute rain shower passed by, we lost our power yet AGAIN! We have been without power for the past * hours. When we contact AC Electric to report the outages and ask the cause, the representatives simply say "I don't know why". If this was an uncommon occurrence, we'd **** it up and deal with it, but our particular street loses power entirely too frequently. If it snows, we lose power. Rain, power's out. Wind, power's out. The most frustrating part of it all is seeing lights on in the homes directly behind ours! As our neighbors are out in the street vocalizing their frustrations as well, we've decided to contact every news channel within a ** mile radius. Maybe bringing attentio
GetHuman: Let's quantify your experience contacting Atlantic City Electric. On a scale of 1 to 5, how easy is it go get help on a Atlantic City Electric problem?
~Family w/out Power: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Family w/out Power: I'd give them a three out of five on communication.
GetHuman: And what about Atlantic City Electric's ability to quickly and effectively address your problem?
~Family w/out Power: For that I would say one out of five.
GetHuman: And finally- any advice for other Atlantic City Electric customers?
~Family w/out Power: Call them early in the day or late. Don't forget any personal or account information you might need for Atlantic City Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Family w/out Power taken from his Atlantic City Electric customer service problem that occurred on October 27th, 2017.