Atlantic City Electric: My first experience with them was showing up at...
A Atlantic City Electric customer review by GetHuman user ~Angry Customer from November 19th, 2017
Background on ~Angry Customer's case
GetHuman: ~Angry Customer - can you tell our other Atlantic City Electric customers when your case took place?
~Angry Customer: Yeah. It was evening, on November 9th.
GetHuman: Did you reach out to Atlantic City Electric, and if so, how?
GetHuman: And which of these common Atlantic City Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Customer a list of common Atlantic City Electric problems)
~Angry Customer: "Meter reading" was why I was trying to call.
~Angry Customer's review of Atlantic City Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Atlantic City Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Customer: My first experience with them was showing up at my brand new apartment on a saturday after having called * weeks in advance to make sure the power was on. When we got there it was not working and they said they would send someone out. My landlord managed to fix the issue and when I called AC to tell them they did not have to come, I could not get through to a human on the phone after ** minutes so I gave up. They followed up by calling to ask again where I was and chewed me out for "not calling back" even though I tried to THREE TIMES. After our first bill where we signed up for auto-debit they stopped sending us bills paper or e-mail. We called to have this situation remedied and the woman on the phone was nice enough but the issue never got fixed after we hung up the phone.
GetHuman: Let's quantify your experience contacting Atlantic City Electric. On a scale of 1 to 5, how easy is it go get help on a Atlantic City Electric problem?
~Angry Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Customer: I'd give them a four out of five on communication.
GetHuman: And what about Atlantic City Electric's ability to quickly and effectively address your problem?
~Angry Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Atlantic City Electric customers?
~Angry Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Atlantic City Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Customer taken from his Atlantic City Electric customer service problem that occurred on November 9th, 2017.