BellSouth FastAccess DSL: For some reason my dsl speed has dropped by...

A BellSouth FastAccess DSL customer review by GetHuman user ~tonyb from October 31st, 2017

Background on ~tonyb's case

GetHuman: ~tonyb - can you tell our other BellSouth FastAccess DSL customers when your case took place?
~tonyb: Yup. It was evening, on October 25th.
GetHuman: Did you reach out to BellSouth FastAccess DSL, and if so, how?
~tonyb: I used the 800-985-8567 number I found for on the GetHuman BellSouth FastAccess DSL customer phone number page I was on: BellSouth FastAccess DSL Customer Service Phone Number
GetHuman: And which of these common BellSouth FastAccess DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~tonyb a list of common BellSouth FastAccess DSL problems)
~tonyb: "Service problem" was why I was trying to call.

~tonyb's review of BellSouth FastAccess DSL customer service

GetHuman: So how would you sum up your experience for GetHuman's BellSouth FastAccess DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tonyb: For some reason my dsl speed has dropped by **%. we did a speed test and it came up .**mb*s download speed. Wow! Way slower than what I pay for. She tested the new landline and modem and said things were ok .....well they're not. And now my bill increased by $* this month....really whats the deal with this? My speed is slower than it was in ****....ridiculous....
GetHuman: Let's quantify your experience contacting BellSouth FastAccess DSL. On a scale of 1 to 5, how easy is it go get help on a BellSouth FastAccess DSL problem?
~tonyb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tonyb: I'd give them a five out of five on communication.
GetHuman: And what about BellSouth FastAccess DSL's ability to quickly and effectively address your problem?
~tonyb: For that I would say four out of five.
GetHuman: And finally- any advice for other BellSouth FastAccess DSL customers?
~tonyb: Call them early in the day or late. Don't forget any personal or account information you might need for BellSouth FastAccess DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tonyb taken from his BellSouth FastAccess DSL customer service problem that occurred on October 25th, 2017.

BellSouth FastAccess DSL

2.00 of 5 stars | 23 reviews

~tonyb's BellSouth FastAccess DSL Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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