BellSouth FastAccess DSL: Rude operator. No help unless onsite. good lu...
A BellSouth FastAccess DSL customer review by GetHuman user ~Frustrated IT from November 11th, 2017
Background on ~Frustrated IT's case
GetHuman: ~Frustrated IT - can you tell our other BellSouth FastAccess DSL customers when your case took place?
~Frustrated IT: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to BellSouth FastAccess DSL, and if so, how?
GetHuman: And which of these common BellSouth FastAccess DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated IT a list of common BellSouth FastAccess DSL problems)
~Frustrated IT: "Change plan" was why I was trying to call.
~Frustrated IT's review of BellSouth FastAccess DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's BellSouth FastAccess DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated IT: Rude operator. No help unless onsite. good luck to all who use AT&T. They use to be able to help IT Admins by trouble shooting when use is not on site.
GetHuman: Let's quantify your experience contacting BellSouth FastAccess DSL. On a scale of 1 to 5, how easy is it go get help on a BellSouth FastAccess DSL problem?
~Frustrated IT: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated IT: I'd give them a one out of five on communication.
GetHuman: And what about BellSouth FastAccess DSL's ability to quickly and effectively address your problem?
~Frustrated IT: For that I would say five out of five.
GetHuman: And finally- any advice for other BellSouth FastAccess DSL customers?
~Frustrated IT: Call them early in the day or late. Don't forget any personal or account information you might need for BellSouth FastAccess DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated IT taken from his BellSouth FastAccess DSL customer service problem that occurred on November 4th, 2017.