Bob's Discount Furniture: I bought entire house full of furniture a month...
A Bob's Discount Furniture customer review by GetHuman user ~not happy from November 26th, 2017
Background on ~not happy's case
GetHuman: ~not happy - can you tell our other Bob's Discount Furniture customers when your case took place?
~not happy: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Bob's Discount Furniture, and if so, how?
GetHuman: And which of these common Bob's Discount Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy a list of common Bob's Discount Furniture problems)
~not happy: "Make a purchase" was why I was trying to call.
~not happy's review of Bob's Discount Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Bob's Discount Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy: I bought entire house full of furniture a month into it one of the dressers began pealing. I contacted the Manufacture side they said it is a Goof Proof situation. I call them they say it is a manufacture thing. Back and fourth for months. Now end result nobody is covering this. i have the Goof Proof and Manufacture warranty and NOBODY will honor either warranty. worst customer service ever. If i said " sorry there is nothing i can do " at my job I would be fired. Then to top it off Bob's tells me that i should just call Guardian and lie and say that I spilled something. Very unprofessional and i still have a damaged piece of furniture. I asked to speak to someone else and I am told that there is nobody else to speak to.... It is crazy to me that over a $***.** piece of furniture they are willing to lose a customer who just spent over $**,***.** . they are not an up front business as they claim. i am filing claim with better business bureas as we speak.
GetHuman: Let's quantify your experience contacting Bob's Discount Furniture. On a scale of 1 to 5, how easy is it go get help on a Bob's Discount Furniture problem?
~not happy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy: I'd give them a three out of five on communication.
GetHuman: And what about Bob's Discount Furniture's ability to quickly and effectively address your problem?
~not happy: For that I would say one out of five.
GetHuman: And finally- any advice for other Bob's Discount Furniture customers?
~not happy: Call them early in the day or late. Don't forget any personal or account information you might need for Bob's Discount Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy taken from his Bob's Discount Furniture customer service problem that occurred on November 19th, 2017.