C Spire Wireless: I opened my Cellular South netbook account on...
A C Spire Wireless customer review by GetHuman user ~disputedbilling from October 30th, 2017
Background on ~disputedbilling's case
GetHuman: ~disputedbilling - can you tell our other C Spire Wireless customers when your case took place?
~disputedbilling: Sure. It was middle of the night, on October 22nd.
GetHuman: Did you reach out to C Spire Wireless, and if so, how?
GetHuman: And which of these common C Spire Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~disputedbilling a list of common C Spire Wireless problems)
~disputedbilling: "Update account information" was why I was trying to call.
~disputedbilling's review of C Spire Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's C Spire Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disputedbilling: I opened my Cellular South netbook account on ******. On March *, I diligently paid my first bill of $**.**. On March **, I had a bill of ***.** due to overages. I had enrolled in auto pay and with my limited understanding was carefully watching how much music and video I downloaded so I that I never exceeded ***MB. As a result, I fully expected that only **.** plus tax would be debited from my credit card. Imagine my surprise on March ** when my service was cut off even though I knew I had paid my first bill and wasn*€*t expecting to have to pay anything else until April. *When I began questioning the bill, customer service agents were as confused as I was at how the downloads were calculated. I desperately needed the information so that I could understand how I had gone so far over my allotted downloads and to keep it from ever happening again. With such limited information how was I to know that within * days my bill had jumped from **.** to ***.**? I paid an ignorance fee of $** to
GetHuman: Let's quantify your experience contacting C Spire Wireless. On a scale of 1 to 5, how easy is it go get help on a C Spire Wireless problem?
~disputedbilling: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disputedbilling: I'd give them a one out of five on communication.
GetHuman: And what about C Spire Wireless's ability to quickly and effectively address your problem?
~disputedbilling: For that I would say one out of five.
GetHuman: And finally- any advice for other C Spire Wireless customers?
~disputedbilling: Call them early in the day or late. Don't forget any personal or account information you might need for C Spire Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disputedbilling taken from his C Spire Wireless customer service problem that occurred on October 22nd, 2017.