CIBC Bank: My bank card got canceled by CIBC in error **rd...
A CIBC Bank customer review by GetHuman user ~mdion from November 18th, 2017
Background on ~mdion's case
GetHuman: ~mdion - can you tell our other CIBC Bank customers when your case took place?
~mdion: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to CIBC Bank, and if so, how?
GetHuman: And which of these common CIBC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~mdion a list of common CIBC Bank problems)
~mdion: "Question" was why I was trying to call.
~mdion's review of CIBC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's CIBC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mdion: My bank card got canceled by CIBC in error **rd September while I was abroad during an attempt by a representative to increase the limit of my debit card.*The promised me prompt action to rectify the situation.*It took until the **th to issue a new card. *******which then had to be sent to the US. *No one provided any help during that time to make an urgent payment from my account in Canada despite several requests.*No one could provide any assistance in this matter, no wire transfer, no emailing transfer, no bank check ...nothing.*Calling customer assistance on *st Oct again, I was told that no card had been issued and they started on the phone to put me through the motions again to apply for a new convenience card. *Then a replacement card was while I was on the phone with CIBC despite telling me it had not been sent. **Thanks for leaving me high and dry without any access to my account or cash while traveling. Thanks for showing me which bank I can depend on.
GetHuman: Let's quantify your experience contacting CIBC Bank. On a scale of 1 to 5, how easy is it go get help on a CIBC Bank problem?
~mdion: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mdion: I'd give them a five out of five on communication.
GetHuman: And what about CIBC Bank's ability to quickly and effectively address your problem?
~mdion: For that I would say five out of five.
GetHuman: And finally- any advice for other CIBC Bank customers?
~mdion: Call them early in the day or late. Don't forget any personal or account information you might need for CIBC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mdion taken from his CIBC Bank customer service problem that occurred on November 15th, 2017.