CarFax: I don't understand why I can't receive my * car...
A CarFax customer review by GetHuman user ~Deborah Mahaffey from November 24th, 2017
Background on ~Deborah Mahaffey's case
GetHuman: ~Deborah Mahaffey - can you tell our other CarFax customers when your case took place?
~Deborah Mahaffey: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to CarFax, and if so, how?
GetHuman: And which of these common CarFax customer issues best describes the reason you wanted to talk to them?
(Shows ~Deborah Mahaffey a list of common CarFax problems)
~Deborah Mahaffey: "Overcharge on Account" was why I was trying to contact.
~Deborah Mahaffey's review of CarFax customer service
GetHuman: So how would you sum up your experience for GetHuman's CarFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deborah Mahaffey: I don't understand why I can't receive my * carfax reports I only have * report and it is asking my credit information again I know I am giving the right password and email address I just don't understand why I have to pay again when I paid for * reports it is very up setting to have to go through this I feel like if I asked for a refund I would not get it because of not been able to reach someone for get help. This is should not be happening. Why do you offer a * package then after receiving on report you make customers pay again it is a rip off. You should be better than this with customer service.
GetHuman: Let's quantify your experience contacting CarFax. On a scale of 1 to 5, how easy is it go get help on a CarFax problem?
~Deborah Mahaffey: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deborah Mahaffey: I'd give them a three out of five on communication.
GetHuman: And what about CarFax's ability to quickly and effectively address your problem?
~Deborah Mahaffey: For that I would say one out of five.
GetHuman: And finally- any advice for other CarFax customers?
~Deborah Mahaffey: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deborah Mahaffey taken from his CarFax customer service problem that occurred on November 19th, 2017.