Carl's Jr.: Two different occasions the Drive-thru orders w...
A Carl's Jr. customer review by GetHuman user GetHuman-372053 from November 18th, 2017
Background on GetHuman-372053's case
GetHuman: GetHuman-372053 - can you tell our other Carl's Jr. customers when your case took place?
GetHuman-372053: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Carl's Jr., and if so, how?
GetHuman: And which of these common Carl's Jr. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-372053 a list of common Carl's Jr. problems)
GetHuman-372053: "Cancel a reservation" was why I was trying to call.
GetHuman-372053's review of Carl's Jr. customer service
GetHuman: So how would you sum up your experience for GetHuman's Carl's Jr. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-372053: Two different occasions the Drive-thru orders were wrong! Its an ongoing epidemic with these guys and the manager could care less.
GetHuman: Let's quantify your experience contacting Carl's Jr.. On a scale of 1 to 5, how easy is it go get help on a Carl's Jr. problem?
GetHuman-372053: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-372053: I'd give them a three out of five on communication.
GetHuman: And what about Carl's Jr.'s ability to quickly and effectively address your problem?
GetHuman-372053: For that I would say one out of five.
GetHuman: And finally- any advice for other Carl's Jr. customers?
GetHuman-372053: Call them early in the day or late. Don't forget any personal or account information you might need for Carl's Jr. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-372053 taken from his Carl's Jr. customer service problem that occurred on November 14th, 2017.