Cenlar: The first time I called, the man barly spoke En...
A Cenlar customer review by GetHuman user GetHuman-245223 from November 20th, 2017
Background on GetHuman-245223's case
GetHuman: GetHuman-245223 - can you tell our other Cenlar customers when your case took place?
GetHuman-245223: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-245223 a list of common Cenlar problems)
GetHuman-245223: "Extension" was why I was trying to call.
GetHuman-245223's review of Cenlar customer service
GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-245223: The first time I called, the man barly spoke English and kept asking to add my cell phone number as a contact and was not taking no for an anser so I hung up. When I called back and was actually able to ask my question, the woman barly spoke English and kept repeating the same answer over and over which was not answering my quesitons about my unpaid taxes that I received a bill for which were supposed to be included in my monthly mortgage payments.
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
GetHuman-245223: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-245223: I'd give them a four out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
GetHuman-245223: For that I would say three out of five.
GetHuman: And finally- any advice for other Cenlar customers?
GetHuman-245223: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-245223 taken from his Cenlar customer service problem that occurred on November 12th, 2017.