Charter Communications: My score is for Charter's USA call center only...
A Charter Communications customer review by GetHuman user ~oldMO from November 14th, 2017
Background on ~oldMO's case
GetHuman: ~oldMO - can you tell our other Charter Communications customers when your case took place?
~oldMO: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~oldMO a list of common Charter Communications problems)
~oldMO: "Pay Bill" was why I was trying to call.
~oldMO's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~oldMO: My score is for Charter's USA call center only! Charter has an overflow system that will route you to an overseas call center (east Asia, ie, India) if their USA call center is overwhelmed with calls or short staffed. The overseas service is horrible (I would give it a score of * being generous). If you call Charter's main number and get someone with an Indian accent imediately hang up, you will get nowhere with them (it's apparent they aren't Charter employees because they're clueless **% of the time). Call Charter again, if you get an Indian accent hang up again but this time call back between *-** am or *-* pm Monday-Friday. If you call at any other time you'll probably go overseas (ie, due to smaller US staff at lunch, evening hours, weekends, holidays). Charter's main call center is in the St. Louis MO area, so you should hear a very nice American at the other end who will take good care of you (at least that's been my experience). It seem's like the east Asian folks have little p
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~oldMO: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~oldMO: I'd give them a two out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~oldMO: For that I would say five out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~oldMO: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~oldMO taken from his Charter Communications customer service problem that occurred on November 6th, 2017.