Chicago Tribune: MISSED DELIVERY
A Chicago Tribune customer review by GetHuman user GetHuman-menglu from November 30th, 2017
Background on GetHuman-menglu's case
GetHuman: GetHuman-menglu - can you tell our other Chicago Tribune customers when your case took place?
GetHuman-menglu: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Chicago Tribune, and if so, how?
GetHuman: And which of these common Chicago Tribune customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-menglu a list of common Chicago Tribune problems)
GetHuman-menglu: "Complaint" was why I was trying to call.
GetHuman-menglu's review of Chicago Tribune customer service
GetHuman: So how would you sum up your experience for GetHuman's Chicago Tribune customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-menglu: MISSED DELIVERY
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-menglu: We did not receive a paper yesterday for the third time this year. I called overseas at *:** and they promised me a paper is ** to ** minutes. IT NEVER CAME. I called again at noon and the automated sevice told me I wouldn't receive a paper until tomorrow, Monday after *:**.*WTF? Is it because we live in Rockford? Maybe there is no carrier for our area? * Newspapers complain that their circulation is dwindling. Well serve us who support the printed paper.*I ain't gonna sit in front of a computer all day reading a digital news paper. *I have called the *-***-***-**** and the **** number and have been put on hold for ** or more minutes.*I think it boils down to you don't give a **** about our service. *I grew up in the **'s and if you didn't get a paper you had someone to call. A human voice that would see to it that you got your paper.*I'm pissed off. Michael Englund
GetHuman: Let's quantify your experience contacting Chicago Tribune. On a scale of 1 to 5, how easy is it go get help on a Chicago Tribune problem?
GetHuman-menglu: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-menglu: I'd give them a three out of five on communication.
GetHuman: And what about Chicago Tribune's ability to quickly and effectively address your problem?
GetHuman-menglu: For that I would say two out of five.
GetHuman: And finally- any advice for other Chicago Tribune customers?
GetHuman-menglu: Call them early in the day or late. Don't forget any personal or account information you might need for Chicago Tribune to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-menglu taken from his Chicago Tribune customer service problem that occurred on November 21st, 2017.