Choxi: Let it ring for at least ** min. Had to finally...
A Choxi customer review by GetHuman user GetHuman-217166 from November 19th, 2017
Background on GetHuman-217166's case
GetHuman: GetHuman-217166 - can you tell our other Choxi customers when your case took place?
GetHuman-217166: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-217166 a list of common Choxi problems)
GetHuman-217166: "Track order" was why I was trying to call.
GetHuman-217166's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-217166: Let it ring for at least ** min. Had to finally hang up. You never sent items.*Invoice *******. ref* *****-********.*From your reviews just in the past few days, everyone has the same problem.*Please,please get back to me need these*items.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
GetHuman-217166: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-217166: I'd give them a two out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
GetHuman-217166: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
GetHuman-217166: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-217166 taken from his Choxi customer service problem that occurred on November 14th, 2017.