Comcast: I have been talking to Xfinity customer service...
A Comcast customer review by GetHuman user GetHuman-371265 from November 24th, 2017
Background on GetHuman-371265's case
GetHuman: GetHuman-371265 - can you tell our other Comcast customers when your case took place?
GetHuman-371265: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-371265 a list of common Comcast problems)
GetHuman-371265: "Lower my bill" was why I was trying to call.
GetHuman-371265's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-371265: I have been talking to Xfinity customer service representatives for the entire month of October into November. On hold for ** minutes on one of the four calls made just today. Nothing has been resolved and now they just disconnect me when I tell them who I am. I will admit I lost my temper a few times because I have been lied to, hung up on and ask to leave a number to have a supervisor call me which I complied and never got the call. They charged me for shipping of a telephone modem I did not want. I had them send a tech out to check the wires because I am not getting the mpbs for the new modem (big mistake) and because I let the tech in the house (their words) and he attached a booster to the wires this is not covered by the service plan for wire issues. The booster actually lowed the mpbs they charged me **.** for an installation fee and I was not told of the charge at the time. These are just a tip of the issues and the additional $**.** added to my bill. How can I get this st
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-371265: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-371265: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-371265: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-371265: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-371265 taken from his Comcast customer service problem that occurred on November 21st, 2017.