Comcast: When they said please hold for a customer servi...
A Comcast customer review by GetHuman user ~The Mominator from November 23rd, 2017
Background on ~The Mominator's case
GetHuman: ~The Mominator - can you tell our other Comcast customers when your case took place?
~The Mominator: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~The Mominator a list of common Comcast problems)
~The Mominator: "Setup service" was why I was trying to call.
~The Mominator's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Mominator: When they said please hold for a customer service rep, they then hung up on us three times. We never got a human. They clearly do not care about our business.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~The Mominator: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Mominator: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~The Mominator: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~The Mominator: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Mominator taken from his Comcast customer service problem that occurred on November 18th, 2017.