Cox Internet Connectivity Tech Support: Looong hold time. They don't communicate accou...
A Cox Internet Connectivity Tech Support customer review by GetHuman user ~AZZMan from October 26th, 2017
Background on ~AZZMan's case
GetHuman: ~AZZMan - can you tell our other Cox Internet Connectivity Tech Support customers when your case took place?
~AZZMan: Yes. It was evening, on October 17th.
GetHuman: Did you reach out to Cox Internet Connectivity Tech Support, and if so, how?
GetHuman: And which of these common Cox Internet Connectivity Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~AZZMan a list of common Cox Internet Connectivity Tech Support problems)
~AZZMan: "Service problem" was why I was trying to call.
~AZZMan's review of Cox Internet Connectivity Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Internet Connectivity Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AZZMan: Looong hold time. They don't communicate account changes well to each other. Wish there were a better option for HSI in Phoenix AZ.
GetHuman: Let's quantify your experience contacting Cox Internet Connectivity Tech Support. On a scale of 1 to 5, how easy is it go get help on a Cox Internet Connectivity Tech Support problem?
~AZZMan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AZZMan: I'd give them a four out of five on communication.
GetHuman: And what about Cox Internet Connectivity Tech Support's ability to quickly and effectively address your problem?
~AZZMan: For that I would say three out of five.
GetHuman: And finally- any advice for other Cox Internet Connectivity Tech Support customers?
~AZZMan: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Internet Connectivity Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AZZMan taken from his Cox Internet Connectivity Tech Support customer service problem that occurred on October 17th, 2017.