Cox Internet Connectivity Tech Support: I talked to a man and I said, "hello my interne...

A Cox Internet Connectivity Tech Support customer review by GetHuman user ~Angry customer from November 20th, 2017

Background on ~Angry customer 's case

GetHuman: ~Angry customer - can you tell our other Cox Internet Connectivity Tech Support customers when your case took place?
~Angry customer : Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Cox Internet Connectivity Tech Support, and if so, how?
~Angry customer : I used the 888-858-0822 number I found for on the GetHuman Cox Internet Connectivity Tech Support customer phone number page I was on: Cox Internet Connectivity Tech Support Customer Service Phone Number
GetHuman: And which of these common Cox Internet Connectivity Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry customer a list of common Cox Internet Connectivity Tech Support problems)
~Angry customer : "Complaint" was why I was trying to call.

~Angry customer 's review of Cox Internet Connectivity Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Cox Internet Connectivity Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry customer : I talked to a man and I said, "hello my internet isn't working right now, could you please help me." He said "oh the internet is down it will be up in * hour" and hung up.
GetHuman: Let's quantify your experience contacting Cox Internet Connectivity Tech Support. On a scale of 1 to 5, how easy is it go get help on a Cox Internet Connectivity Tech Support problem?
~Angry customer : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry customer : I'd give them a one out of five on communication.
GetHuman: And what about Cox Internet Connectivity Tech Support's ability to quickly and effectively address your problem?
~Angry customer : For that I would say two out of five.
GetHuman: And finally- any advice for other Cox Internet Connectivity Tech Support customers?
~Angry customer : Call them early in the day or late. Don't forget any personal or account information you might need for Cox Internet Connectivity Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry customer taken from his Cox Internet Connectivity Tech Support customer service problem that occurred on November 16th, 2017.

Cox Internet Connectivity Tech Support

1.00 of 5 stars | 14 reviews

~Angry customer 's Cox Internet Connectivity Tech Support Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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