Cox Internet Connectivity Tech Support: Waited for ** minutes, had an issue with the co...

A Cox Internet Connectivity Tech Support customer review by GetHuman user ~bobsterson from November 6th, 2017

Background on ~bobsterson's case

GetHuman: ~bobsterson - can you tell our other Cox Internet Connectivity Tech Support customers when your case took place?
~bobsterson: Yeah. It was morning, on October 31st.
GetHuman: Did you reach out to Cox Internet Connectivity Tech Support, and if so, how?
~bobsterson: I used the 888-858-0822 number I found for on the GetHuman Cox Internet Connectivity Tech Support customer phone number page I was on: Cox Internet Connectivity Tech Support Customer Service Phone Number
GetHuman: And which of these common Cox Internet Connectivity Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~bobsterson a list of common Cox Internet Connectivity Tech Support problems)
~bobsterson: "Update account information" was why I was trying to call.

~bobsterson's review of Cox Internet Connectivity Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Cox Internet Connectivity Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bobsterson: Waited for ** minutes, had an issue with the connection on our DOCSIS *.* modem dropping out frequently
GetHuman: Let's quantify your experience contacting Cox Internet Connectivity Tech Support. On a scale of 1 to 5, how easy is it go get help on a Cox Internet Connectivity Tech Support problem?
~bobsterson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bobsterson: I'd give them a four out of five on communication.
GetHuman: And what about Cox Internet Connectivity Tech Support's ability to quickly and effectively address your problem?
~bobsterson: For that I would say one out of five.
GetHuman: And finally- any advice for other Cox Internet Connectivity Tech Support customers?
~bobsterson: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Internet Connectivity Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bobsterson taken from his Cox Internet Connectivity Tech Support customer service problem that occurred on October 31st, 2017.

Cox Internet Connectivity Tech Support

1.00 of 5 stars | 14 reviews

~bobsterson's Cox Internet Connectivity Tech Support Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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