Cox Internet Connectivity Tech Support: Guy answered the phone, couldnt even understand...
A Cox Internet Connectivity Tech Support customer review by GetHuman user ~Liq from November 26th, 2017
Background on ~Liq's case
GetHuman: ~Liq - can you tell our other Cox Internet Connectivity Tech Support customers when your case took place?
~Liq: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Cox Internet Connectivity Tech Support, and if so, how?
GetHuman: And which of these common Cox Internet Connectivity Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Liq a list of common Cox Internet Connectivity Tech Support problems)
~Liq: "Service problem" was why I was trying to call.
~Liq's review of Cox Internet Connectivity Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Internet Connectivity Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Liq: Guy answered the phone, couldnt even understand his name. He was barely speaking English, he was not Indian, sounded american, but sounded like he was speaking slang. After posing a technical question, he cited he could not hear me and hung up. Even though i had spent ** mins on the call with an automated assistant with no issues.
GetHuman: Let's quantify your experience contacting Cox Internet Connectivity Tech Support. On a scale of 1 to 5, how easy is it go get help on a Cox Internet Connectivity Tech Support problem?
~Liq: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Liq: I'd give them a one out of five on communication.
GetHuman: And what about Cox Internet Connectivity Tech Support's ability to quickly and effectively address your problem?
~Liq: For that I would say four out of five.
GetHuman: And finally- any advice for other Cox Internet Connectivity Tech Support customers?
~Liq: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Internet Connectivity Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Liq taken from his Cox Internet Connectivity Tech Support customer service problem that occurred on November 20th, 2017.