Cox Internet Connectivity Tech Support: today ******* contacted tech * times with regar...

A Cox Internet Connectivity Tech Support customer review by GetHuman user ~virginia zang from November 12th, 2017

Background on ~virginia zang's case

GetHuman: ~virginia zang - can you tell our other Cox Internet Connectivity Tech Support customers when your case took place?
~virginia zang: Sure. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Cox Internet Connectivity Tech Support, and if so, how?
~virginia zang: I used the 888-858-0822 number I found for on the GetHuman Cox Internet Connectivity Tech Support customer phone number page I was on: Cox Internet Connectivity Tech Support Customer Service Phone Number
GetHuman: And which of these common Cox Internet Connectivity Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~virginia zang a list of common Cox Internet Connectivity Tech Support problems)
~virginia zang: "Technical support" was why I was trying to call.

~virginia zang's review of Cox Internet Connectivity Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Cox Internet Connectivity Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~virginia zang: today ******* contacted tech * times with regard to internet service problems. no help whasoever. The last time approx. ** mins ago spoke with Shamika and she happily and patiently solved the problem with McAfee and our internet. The contact * for her was ***-*******. She was absolutely wonderful. Give her a raise!
GetHuman: Let's quantify your experience contacting Cox Internet Connectivity Tech Support. On a scale of 1 to 5, how easy is it go get help on a Cox Internet Connectivity Tech Support problem?
~virginia zang: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~virginia zang: I'd give them a one out of five on communication.
GetHuman: And what about Cox Internet Connectivity Tech Support's ability to quickly and effectively address your problem?
~virginia zang: For that I would say two out of five.
GetHuman: And finally- any advice for other Cox Internet Connectivity Tech Support customers?
~virginia zang: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Internet Connectivity Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~virginia zang taken from his Cox Internet Connectivity Tech Support customer service problem that occurred on November 2nd, 2017.

Cox Internet Connectivity Tech Support

1.00 of 5 stars | 14 reviews

~virginia zang's Cox Internet Connectivity Tech Support Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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