Cox Internet Connectivity Tech Support: This is for Cox tech support in the Hampton Roa...
A Cox Internet Connectivity Tech Support customer review by GetHuman user GetHuman-298157 from November 4th, 2017
Background on GetHuman-298157's case
GetHuman: GetHuman-298157 - can you tell our other Cox Internet Connectivity Tech Support customers when your case took place?
GetHuman-298157: Yeah. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Cox Internet Connectivity Tech Support, and if so, how?
GetHuman: And which of these common Cox Internet Connectivity Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-298157 a list of common Cox Internet Connectivity Tech Support problems)
GetHuman-298157: "Update account information" was why I was trying to call.
GetHuman-298157's review of Cox Internet Connectivity Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Internet Connectivity Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-298157: This is for Cox tech support in the Hampton Roads area in VA. The contact on the other end quickly determined a technician was needed and scheduled a visit the next day. Technician arrived on time, worked very efficiently -- fixed cable jack and supplied a new modem. Very pleased.
GetHuman: Let's quantify your experience contacting Cox Internet Connectivity Tech Support. On a scale of 1 to 5, how easy is it go get help on a Cox Internet Connectivity Tech Support problem?
GetHuman-298157: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-298157: I'd give them a two out of five on communication.
GetHuman: And what about Cox Internet Connectivity Tech Support's ability to quickly and effectively address your problem?
GetHuman-298157: For that I would say one out of five.
GetHuman: And finally- any advice for other Cox Internet Connectivity Tech Support customers?
GetHuman-298157: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Internet Connectivity Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-298157 taken from his Cox Internet Connectivity Tech Support customer service problem that occurred on October 28th, 2017.