DHL: I received an email about my package. I tired c...
A DHL customer review by GetHuman user ~Tanya Thompson from November 16th, 2017
Background on ~Tanya Thompson's case
GetHuman: ~Tanya Thompson - can you tell our other DHL customers when your case took place?
~Tanya Thompson: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to DHL, and if so, how?
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
(Shows ~Tanya Thompson a list of common DHL problems)
~Tanya Thompson: "Lost package" was why I was trying to call.
~Tanya Thompson's review of DHL customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tanya Thompson: I received an email about my package. I tired calling to see when it might be delivered per its tracking number and was on hold ** minutes . My call was never answered
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
~Tanya Thompson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tanya Thompson: I'd give them a three out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
~Tanya Thompson: For that I would say five out of five.
GetHuman: And finally- any advice for other DHL customers?
~Tanya Thompson: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tanya Thompson taken from his DHL customer service problem that occurred on November 10th, 2017.