DHL: These guys ****...Nothing ever goes right...I h...
A DHL customer review by GetHuman user ~Not Happy from October 31st, 2017
Background on ~Not Happy's case
GetHuman: ~Not Happy - can you tell our other DHL customers when your case took place?
~Not Happy: Yup. It was middle of the night, on October 24th.
GetHuman: Did you reach out to DHL, and if so, how?
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Happy a list of common DHL problems)
~Not Happy: "Complaint" was why I was trying to call.
~Not Happy's review of DHL customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Happy: These guys ****...Nothing ever goes right...I have shipped * packages and every time they were lost or delayed...and know i am trying to receive a package and guess what LOST...AWFUL COMPANY...Sticking with UPS
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
~Not Happy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Happy: I'd give them a five out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
~Not Happy: For that I would say one out of five.
GetHuman: And finally- any advice for other DHL customers?
~Not Happy: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Happy taken from his DHL customer service problem that occurred on October 24th, 2017.