DHL: they do a good job of Hiding there customer ser...
A DHL customer review by GetHuman user GetHuman-244075 from October 30th, 2017
Background on GetHuman-244075's case
GetHuman: GetHuman-244075 - can you tell our other DHL customers when your case took place?
GetHuman-244075: Yes I can. It was afternoon, on October 24th.
GetHuman: Did you reach out to DHL, and if so, how?
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-244075 a list of common DHL problems)
GetHuman-244075: "Make a shipment" was why I was trying to call.
GetHuman-244075's review of DHL customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-244075: they do a good job of Hiding there customer service numbers,have been trying to track a package from Europe with no luck.
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
GetHuman-244075: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-244075: I'd give them a five out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
GetHuman-244075: For that I would say three out of five.
GetHuman: And finally- any advice for other DHL customers?
GetHuman-244075: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-244075 taken from his DHL customer service problem that occurred on October 24th, 2017.