DHL: way too quick responses and not enough effort a...
A DHL customer review by GetHuman user ~dasvin from November 15th, 2017
Background on ~dasvin's case
GetHuman: ~dasvin - can you tell our other DHL customers when your case took place?
~dasvin: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to DHL, and if so, how?
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
(Shows ~dasvin a list of common DHL problems)
~dasvin: "Make a shipment" was why I was trying to call.
~dasvin's review of DHL customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dasvin: way too quick responses and not enough effort as to explanation of the shipping process whereby in my case, Duetsch Post has the package and owns DHL but DHL Express rep only too eager for me to quickly understand that I need to call them (Deutsch Post) or the shipping party and that is all that the rep can do...abd that ultimately USPS will be delivering the package to me....but USPS has the exact same status as Deutsch Post.....so I am left wondering where the package is, whats holding it up and basically my responsibility to call Germany (Deutsch Post) and inquire.......this is WEAK customer service!
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
~dasvin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dasvin: I'd give them a five out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
~dasvin: For that I would say one out of five.
GetHuman: And finally- any advice for other DHL customers?
~dasvin: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dasvin taken from his DHL customer service problem that occurred on November 12th, 2017.