Dish network had sent * technicians to install...
A DISH customer review by GetHuman user ~Chef RG from November 14th, 2017
Background on ~Chef RG's case
GetHuman: ~Chef RG - can you tell our other DISH customers when your case took place?
~Chef RG: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Chef RG a list of common DISH problems)
~Chef RG: "Cancel Service" was why I was trying to call.
~Chef RG's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chef RG: Dish network had sent * technicians to install an international satellite and they all couldn't do it because they said they didn't have the work order to do it. I have literally made about ** different phone calls ranging from ** minutes to over an hour.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Chef RG: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chef RG: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Chef RG: For that I would say three out of five.
GetHuman: And finally- any advice for other DISH customers?
~Chef RG: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chef RG taken from his DISH customer service problem that occurred on November 12th, 2017.