DISH: I've had their service for * years and had repe...
A DISH customer review by GetHuman user ~mad consumer from November 6th, 2017
Background on ~mad consumer's case
GetHuman: ~mad consumer - can you tell our other DISH customers when your case took place?
~mad consumer: Yup. It was afternoon, on October 29th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~mad consumer a list of common DISH problems)
~mad consumer: "Cancel Service" was why I was trying to call.
~mad consumer's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad consumer: I've had their service for * years and had repeated service calls for poor installation. HD was never hooked up properly and finally discovered and fixed by the *th technician. they refuse to reimburse me forthe montly fee I paid for over * years saying they can only go back ** months.**I've had * HD boxes installed and wtill they didn't catch their issue.**Had * boxes in * other rooms replaced over *st * years. Unless you get a supervisor, you get an idiot who can't fix anything without calling someone.**Comp*letely unprofessional service here on the TX Gulf Coast.**Customer service is a complete joke.**I'm headed to Direct TV.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~mad consumer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad consumer: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~mad consumer: For that I would say three out of five.
GetHuman: And finally- any advice for other DISH customers?
~mad consumer: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad consumer taken from his DISH customer service problem that occurred on October 29th, 2017.