DISH: Since June we have tried to get SOX required ad...
A DISH customer review by GetHuman user ~Commercial Account from November 18th, 2017
Background on ~Commercial Account's case
GetHuman: ~Commercial Account - can you tell our other DISH customers when your case took place?
~Commercial Account: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Commercial Account a list of common DISH problems)
~Commercial Account: "Lower My Bill" was why I was trying to call.
~Commercial Account's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Commercial Account: Since June we have tried to get SOX required address change sent to our company for processing by our Sourcing department. Months later(this is Sept.), incorrect data is sent and service has been disconnected numerous times, hours of wasted employee time here and it looks like another two weeks to see if they can get it right so we can pay our bill that has grown over the months in spite of no service. Way to make a buck DISH!
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Commercial Account: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Commercial Account: I'd give them a three out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Commercial Account: For that I would say four out of five.
GetHuman: And finally- any advice for other DISH customers?
~Commercial Account: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Commercial Account taken from his DISH customer service problem that occurred on November 13th, 2017.