DSL Extreme: I am going to small claims court for an unautho...
A DSL Extreme customer review by GetHuman user ~joeshmo from November 6th, 2017
Background on ~joeshmo's case
GetHuman: ~joeshmo - can you tell our other DSL Extreme customers when your case took place?
~joeshmo: Yes I can. It was morning, on October 30th.
GetHuman: Did you reach out to DSL Extreme, and if so, how?
GetHuman: And which of these common DSL Extreme customer issues best describes the reason you wanted to talk to them?
(Shows ~joeshmo a list of common DSL Extreme problems)
~joeshmo: "Overcharge/Strange charge" was why I was trying to call.
~joeshmo's review of DSL Extreme customer service
GetHuman: So how would you sum up your experience for GetHuman's DSL Extreme customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joeshmo: I am going to small claims court for an unauthorized startup on an account. I am so desolate, DSLEXTREME cannot provide me service without a dry loop. Verizon never installed it after * failed service calls and dslextreme, who was suppose to wait for my call to start service, started the service without authorization and racked up $*** in charges, late fees and penalties. Also, their call center is in the Philippines which in itself is a big mess. I will be filing small claims paperwork on Monday. I have emails that prove my situation.
GetHuman: Let's quantify your experience contacting DSL Extreme. On a scale of 1 to 5, how easy is it go get help on a DSL Extreme problem?
~joeshmo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joeshmo: I'd give them a one out of five on communication.
GetHuman: And what about DSL Extreme's ability to quickly and effectively address your problem?
~joeshmo: For that I would say one out of five.
GetHuman: And finally- any advice for other DSL Extreme customers?
~joeshmo: Call them early in the day or late. Don't forget any personal or account information you might need for DSL Extreme to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joeshmo taken from his DSL Extreme customer service problem that occurred on October 30th, 2017.